Membership Agreement
Terms governing IHASHOP membership, the customer panel, digital licenses, subscriptions, payments, support, permitted use, and the parties' rights and obligations.
1. Parties
This Membership Agreement has been established electronically between İha Bilişim Danışmanlık San. Tic. LTD. ŞTİ. on one side, and the real or legal person on the other side who creates a membership via ihashop.com, uses the customer panel, or benefits from IHASHOP E-Commerce Software services.
Company Information
- Company Name: İha Bilişim Danışmanlık San. Tic. LTD. ŞTİ.
- Tax Office: Topçumeydanı
- Tax Number: 6260579774
- Mersis No: 0626057977400001
- Address: Atakent Mh. 6213 Sk. No: 2/10 Karaköprü/Şanlıurfa
- Phone: 0850 885 2004
- E-mail: bilgi@ihashop.com.tr
Hereinafter, İha Bilişim Danışmanlık San. Tic. LTD. ŞTİ. shall be referred to as the “Company”, and the person or entity creating the membership shall be referred to as the “Member/Customer”.
2. Subject
The subject of this agreement is to determine the terms and conditions regarding the Member's creation of a membership on ihashop.com, use of the customer panel, and benefit from IHASHOP E-Commerce Software, premium themes, optional modules, digital licenses, digital certificates, subscriptions, and related services.
3. Membership Creation
The Member accepts that the information provided while creating a membership is accurate, up-to-date, and belongs to them. The responsibility arising from memberships created with incorrect, incomplete, or third-party information belongs to the Member.
The Company reserves the right to suspend the membership, request additional verification, or terminate the membership in case of suspicion of security, abuse, fake information, payment dispute, or non-compliance with legislation.
4. Account Security
The Member is responsible for the security of their username, email address, password, and customer panel access information. All transactions made through the Member's account are deemed to have been made by the Member, unless proven otherwise.
The Member must immediately notify the Company if they notice that their account is being used without authorization.
5. Scope of Services
Services offered by the Company may include:
- IHASHOP E-Commerce Software license
- Subscription-based software usage right
- Lifetime license model
- Premium theme licenses
- Optional module licenses
- Digital certificates
- Installation, activation, and delivery services
- Customer panel, license, and invoice viewing services
- Technical support and maintenance services
- Auxiliary services regarding domain, hosting, or third-party integrations
The scope of each product or service is additionally specified on the purchase screen, package description, proposal form, or relevant agreement texts.
6. Digital License and Right of Use
IHASHOP E-Commerce Software and related digital products are not physical products sold; they are digital usage/license rights granted under certain conditions.
The Member may use the purchased license only within the scope of the domain name, customer account, store setup, or license conditions defined for them. The license cannot be transferred, rented, sold, or reproduced to third parties without the written consent of the Company.
7. Intellectual Property Rights
Intellectual and industrial property rights on IHASHOP E-Commerce Software, designs, themes, modules, interfaces, brand, logo, documentation, source codes, database structures, and all digital contents belong to the Company or the respective right holders.
The Member is only granted the right of use in accordance with the scope of the package purchased. This right of use does not mean the transfer of intellectual property rights.
8. Prohibited Uses
The Member agrees not to perform the following actions:
- Reverse engineering, decompiling, or unauthorized copying of the software
- Disabling or misleading the license verification system
- Unauthorized reproduction, resale, or allowing third parties to use the software
- Carrying out malicious software, spam, phishing, illegal product/service sales, or activities contrary to legislation
- Performing actions that will damage the Company's infrastructure, servers, or other customers' data
- Providing misleading, false, or unlawful information
In case of violation of these obligations, the Company has the right to suspend the service, cancel the license, terminate the membership, and exercise its legal rights.
9. Payment, Invoice, and Subscription
The Member agrees to pay the fee for the product or service purchased using the payment methods specified during purchase.
In subscription-based products, membership is valid for the selected period. Subscription renewals are carried out according to the relevant package and payment conditions. When the subscription is canceled, usage continues until the end of the current period; auto-renewal or billing is not performed for the next period.
10. Cancellation and Refund
Cancellation and refund terms are subject to the Cancellation & Refund Conditions text published on ihashop.com.
The Member accepts that IHASHOP E-Commerce Software, premium themes, optional modules, digital licenses, and digital certificates are digital in nature; and that the right of withdrawal/refund may be limited within the scope of legal exceptions after delivery, activation, license definition, providing download access, or commencement of service performance.
11. Support Services
The scope of support services may vary depending on the purchased package, active subscription status, support duration, and service type.
Support services are limited to the general operation of the software, license, installation, panel usage, and examination of technical issues. Custom development, third-party plugin intervention, data entry, custom design, or custom integration services for the Member may be charged separately.
12. Suspension or Termination of Service
The Company may suspend or terminate the service in the following cases:
- Failure to fulfill the payment obligation
- License violation
- Prohibited use
- Providing false or incorrect information
- Creating a security risk
- Activity contrary to legislation
- Damaging or abusing the Company's infrastructure
Suspension or termination does not eliminate the accrued receivables and legal rights of the Company.
13. Service Changes
The Company may make changes in its services, packages, modules, and interfaces in order to improve service quality, ensure security, meet technical requirements, or comply with legislation.
The vested rights of existing customers are evaluated within the framework of active subscription conditions and current agreements.
14. Limitation of Liability
The Company provides services with reasonable technical care. However, it cannot be held responsible for interruptions and damages caused by internet infrastructure, third-party payment systems, domain providers, hosting providers, banking systems, user errors, third-party software, or force majeure.
The liability of the Company is limited to the amount paid by the Member for the service subject to the dispute, reserving the mandatory provisions of the relevant legislation.
15. Effectiveness
The Member declares that they have read, understood, and accepted this Membership Agreement at the moment they create a membership on ihashop.com, log in to the customer panel, or complete the purchase transaction.
16. Resolution of Disputes
Republic of Turkey law shall apply to disputes that may arise from this agreement. With respect to consumer transactions, legal rights regarding consumer arbitration committees and consumer courts are reserved. For merchants or legal entity customers, Şanlıurfa Courts and Enforcement Offices are authorized.